Comments or Suggestions

Date	Feedback	Response
Oct 21 2026 11:38 AM	testing feedback. well well well ★★★★★ ★★★★★ 5/5	test test testing testing
Oct 20 2026 1:26 PM	You are weeding too many books and magazines out of your library; Chicago Checkbook was a good source of services for handymen and other businesslike contractors for plumbing, HVAC, and other technical services. The older volumes were very useful for finding help. Not everyone closes their shops in a few years. Think about that next time when you throw things away.	Thank you for sharing your concerns. I understand that the older issues of Chicago Checkbook were useful to you when looking for contractors and other local services, and I appreciate knowing how you used them. We do continue to provide online access to Consumers’ Checkbook, which usually has more of a search archive than we would physically have. You can find it on our website here: Consumers’ Checkbook and other consumer resources. And, our reference staff would be happy to help you access it and find the information you need. Our Resource Selection Policy calls for regular review of the collection, sometimes referred to as weeding, as you mention. We use this policy to guide us with any deselection of our materials. Our trained staff consider how often materials are used, their physical condition, their usefulness and the accuracy of their information. Older publications can still have value, and age alone does not determine whether an item is removed; please know we are thoughtful with all the items in the collection.
Oct 20 2026 1:26 PM	* HISPANIC IS NOT A GREAT CULTURE! * How many Hispanic we have in Schaumburg area? As I know, Schaumburg was German Town. We have a sister city in Japan. Why you have so many display in Spanish? What do you try to teach these young generation? This is international city. I don’t like to see Hispanic language in public. And I believe many people don’t agree with Hispanic. PLEASE DO NOT SHOW HISPANIC ON SHELF. THEY DO NOT DESERVE IT.	Schaumburg Township District Library serves everyone in our community. We welcome feedback, but we firmly reject the suggestion that Hispanic people, or any cultural group, are less deserving of representation or respect. Census Bureau estimates for 2020–2024 indicate that approximately 17% of Schaumburg Township residents, nearly 23,000 people, identify as Hispanic or Latino. Our Hispanic patrons and staff are valued members of our Library community. Everyone deserves to feel welcome here, regardless of their background or the language they speak. Spanish-language materials help residents access books and information, while cultural displays, like Hispanic Heritage Month, give people of all ages opportunities to learn about their neighbors and the wider world. Recognizing one culture does not diminish another. We can honor Schaumburg’s German heritage and its international connections while also recognizing the many cultures represented in our community today. We will continue to offer Spanish-language materials and displays that reflect our community. We will not remove them because of objections to an ethnic group or language.
Oct 20 2026 1:25 PM	I would like to give a shout out to Lori Teipel, staff person in the Fiction book area. She was so very helpful the other day in assisting me find some books I was interested in. Thank you Lori!	Wonderful—thank you!
Oct 20 2026 1:25 PM	A/C on second floor is excessive. Summer is over. It’s FALL. Unable to stay in the building for more than an hour. Please reduce or turn off A/C if possible. Thank you.	Sorry for any inconvenience you experienced while the weather changes.
Oct 20 2026 1:25 PM	Allyson on the 2nd floor is a Rockstar. She helped me print from my laptop which is a big deal for me. Many thanks	We agree—glad she was there to help out!
Oct 20 2026 1:25 PM	Janet in AV was so wonderful in helping me.	Thank you for the feedback—that’s why we’re here!
Oct 20 2026 1:24 PM	Please have alcohol wipes available for us to wipe off the study tables by the AV desk. It’s cold and flu season! Plus, the tables are filthy. Thank you	Thank you for the suggestion and feedback. We will follow up with our team.
Oct 20 2026 1:24 PM	This is a request from a parent and a group of other parents too. As kids are getting closer to COGAT exams, the resources (books) are very limited and kids are struggling to find ways of getting resources. I kindly request you to provide more variety/series of COGAT (Grade 5) for this year 2026-2027. It would be great if we get them by October or November. Thank you.	I understand our Director of Access Services and Collections reached out to identify resources for you and to provide guidance on how to make suggestions of additions to the collection. Thank you so much for letting us know of this identified need.
Oct 20 2026 1:24 PM	I would like to acknowledge the great service provided to me by Morgan (computer area). She was so patient in helping me with what I need. Great customer service!	How wonderful to read! Thank you for sharing—we have some great staff here!
Oct 20 2026 1:24 PM	Janet – at the help desk is so helpful and trying to please by finding different CD’s for me! Always a pleasant experience.	Thank you!
Oct 20 2026 1:24 PM	You should make another tween space upstairs and it should be for 4-12 grades, it should also have popsicle sticks, yarn, bracelet stuff, and the rest you can 163 choose, but I think this is a great idea because it would be nice to not have a crowd in the other tween space. People would love it there!	Thank you for the suggestion, but at this time we are pretty space limited to add more to the 2nd floor. But, we can certainly investigate upgrading some spaces in the Youth area for more needs.
Oct 20 2026 1:23 PM	I think you guys should make a reading program every season, and the prizes should be like fidgets, like needo type squishys or very popular squishys, clicker fidsgets, or fidgets that are very popular. You should keep thos prizes because it’s going to make more students get interested.	Thank you for your feedback! We have some new reading programs coming out this winter, so it’s like you read our minds. And, thanks for some incentive giveaway ideas. We will look into it.
Oct 20 2026 1:23 PM	Really appreciate it if you guys move kids programs (3-5y) to the evening. Not all parents afford a Nanny and many work in morning. Thanks! (HP Branch)	Thank you for the feedback that we will take to the team for review.
Oct 20 2026 1:23 PM	This place is magical.	Thank you—we try!
Oct 20 2026 1:23 PM	The librarians are so nice and helpful, and they have a wide variety of selections, a lot of study spaces including private rooms. One of the best libraries I have been to. 10/10.	Thank you!
Oct 20 2026 1:22 PM	Mysterious Creature of Illinois: Very FUN lecture! It would have been even more fun to dress up or have the presenter dress up as a CRYPTID!!	Thank you for sharing your positive feedback!
Oct 20 2026 1:22 PM	Ashley in the Innovation Center was not only incredibly helpful but also inspired even more creativity and curiosity in all the possibilities that the Innovation Center has to offer. I could have stayed all day just talking with her and exploring and learning new crafty technology!	How sweet to read! We have some great staff here!
Oct 20 2026 1:22 PM	Thanks for adding non-screen options to the teen programs! YAY! Book clubs and Spanish conversation are great ideas, but any chance of adding some at the later times? Most people work and don’t have the opportunities to attend in a.m. (non-fiction book discussion and Spanish conversations).	Thank you for the feedback, and we will definitely pass this along!
Oct 20 2026 1:22 PM	I miss the pull-down shelves in the women’s bathroom stalls.	Thank you for this feedback.
Oct 20 2026 1:21 PM	Thank you so much for the help received from Matt at the Help Desk! He was amazing! Just great – so helpful! And patient! Very through – I can’t thank him enough. He made my life less stressful!!! I appreciate it.	Thank you for speaking with our Director of Digital Services about one of the teammates here and sharing your experience! Glad we could be of help.
Oct 20 2026 1:21 PM	wish the time change on Sundays is more in the afternoon like noon to 6pm or 7pm or even 11am to 6pm (10am is a bit early for a Sunday and we need more time in the afternoon to finish our work. Thanks	We completely understand and sometimes believe we should be open 24/7! We are evaluating the data and also reviewing our staff resources for this pilot program and have had a positive response to the earlier hours with foot traffic waning in the latter part of the afternoon, but we will keep gathering the data.
Oct 20 2026 1:21 PM	am a job search coach and I work with execs that have been downsized from their companies. I share 6-8 documents during our video sessions. I am suddenly required to change from Zoom to Teams and I could not figure out how to execute the invite, nor how to share the documents fluidly via Teams. I met with Jacob Moorehouse today and it was a great experience. He was very patient and walked me through the process step-bystep. He let me practice with him, as well. He was also willing to spend more than the allotted half hour so that I felt confident with the process. I have taken many of your tech classes and they are all very good. This is the first time I’ve worked one-on-one with one of your techs. Jacob really did a great job giving me the confidence to make this change to Teams. You have a really great employee – kind and patient.	This was just the best comment to read—thank you for sharing and I am delighted this was your experience. We look forward to seeing you again.
Oct 20 2026 1:20 PM	I met Marie in the Fiction section of the library, the first time I ever made her acquaintance. Helpful, a pleasure to speak to! A great experience!	Thank you for sharing! We hope to see and assist you again.
Oct 20 2026 1:20 PM	Matt in Adult Technology needs a star for assistance and politeness and everything.	That’s great to read—thank you for the compliment on one of our wonderful staff here.
Oct 20 2026 1:18 PM	The new hotspots Do Not Work well at all! Several phone calls to the provider hasn’t helped.	We agree and are working on a quick solution on this!
Oct 20 2026 1:18 PM	Thank you for the “American Histories” bookshelf on the second floor. As freedom of expression has come under fire in America, this library continues to stand tall.	Thank you for all of your library support!
Oct 20 2026 1:17 PM	years. Back to Schaumburg, IL to our pleasant surprise...Our favorite Librarian Janet was standing before us with a smile... As if, time stood still! Love it! By Far, Schaumburg Library is the best!	Thank you for the compliment and welcome back!
Oct 20 2026 1:17 PM	I’m currently wondering what exists specific to (resources, programming, materials, etc.) dyslexics. I feel like reading materials, multi-sensory Orton-Gillingham events, support groups, etc. Specific to dyslexics would be perfect at our library. Even just dyslexic awareness events. I appreciate your consideration. Thank you.	Thank you for chatting with us about this. Going forward, we'll put up book displays and create a list of resources for October, which is Dyslexia Awareness Month.
Oct 20 2026 1:16 PM	We plus library staff solved 3 really hard problems in less than an hour. Very fast and efficient. Great tech staff.	Thank you for the feedback!
Oct 20 2026 1:16 PM	Quiet (soft) speaking conversations staff or from anyone so guests/visitors can concentrate. Otherwise, great library.	Thank you for the reminder! Please feel free to shush us if needed!
Oct 20 2026 1:15 PM	I love the outside bench (HP) please bring bench back. I also love the sentiment on the reusable bags for sale, libraries are more important than ever now. Please TAMARA is SUPER HELPFUL!	We’re glad you enjoy the outdoor bench at the Hanover Park Branch. While we do not plan to bring back the previous bench, another outdoor table is available for use. We are also hopeful that next year’s budget will include funding for a solar-powered bench with access to electricity outside!
Oct 20 2026 1:15 PM	Hi – fun idea. Longtime (40 years) Library patron and I love the $3 bags – BUT... maybe a contest for local school artists to submit artwork for bags – I'd buy even more!	That is a fun and great idea. We will review as a team how we can work on this.
Oct 20 2026 1:12 PM	Can you please add some Bulgarian children’s books? Thank you!	Thank you for taking the time to suggest adding Bulgarian-language youth materials to the Library collection. Our current library collection has materials from the top eight non-English languages spoken within the district, and we continue to work with schools to evaluate these languages. It can be difficult for the Library to source non-English language materials and we want to do our best to represent the languages of our community. We will keep your suggestion in mind as we look forward, but we are unable to add Bulgarian materials at this time.
Oct 20 2026 1:12 PM	Although having a sensory bag in the library is a very good choice, it will be great if it included some sensory toys for autistic kids and if we could check out to entertain them at home.	Thank you for letting us know your input. I understand you’ve spoken with our Youth Director and more options will be ordered.
Oct 20 2026 1:11 PM	I find that the Kajeet HotSpots have been unreliable. They turn on and charge fine, but the internet connection rarely works - “No internet connection.” The staff at the service desk were very helpful, but the device still fails to work. I would love to see the old models return or an alternative. Thank you for considering.	Thank you for letting us know. We have experienced some problems with this new vendor and are working on solutions to be more reliable for us
Oct 20 2026 1:10 PM	Holly is super helpful in finding my book. She always tries to find a waypossible to help you. She is a great person. Thanks Holly.	Wonderful to read, thank you for sharing!
Oct 20 2026 1:10 PM	Please consider putting a small microwave in the cafe, it would be nice to heat up a cup of coffee.	Thank you for the suggestion and we will review.
Sep 20 2026 12:56 PM	Hello, email test. Testing email here. Just testing. Test
Oct 20 2026 12:49 PM	This Library is so much more DUSTY than I’ve ever seen it! I am sensitive to DUST. Really disgusting.	Thank you—we’ve noticed it’s been dustier of late and are working with our team to address
Oct 20 2026 12:48 PM	I appreciate Daniel’s help very much. He is always ready to assist and with a pleasant way about it. Thank you.	Thank you and we look forward to seeing you again!
Oct 20 2026 12:45 PM	Thank you so much Karla. You explained the U.S. Citizenship application process perfectly to me. I really appreciate how well you broke everything down. Your help was absolutely excellent. Thank you. GOLD STAR	We will make sure that Karla gets the well-deserved compliment—thank you!
Oct 20 2026 12:45 PM	250th “The American Revolution” History program : Jennifer is an asset to the Schaumburg Library. We thoroughly enjoyed her hard work and efforts in feeding and educating us Senior Citizens. Bravo! Amazing history, we never knew. Thanks for a great summer experience	Thank you so very much for taking the time to let us know of your experience and appreciation!
Oct 20 2026 12:43 PM	Joe was so helpful with my computer issues! Patient and kind with all the elderly patrons. Excellent employee. :0) Thanks!	Thanks so much for taking the time to let us know of your positive experience!
Oct 20 2026 12:43 PM	I enjoy reading the (Summer Challenge) books. Just want to say I am happy for it. It was wonderful to read so many different things. Just want to say, “Thank you!” I will be back.	Great! We look forward to seeing and helping you again!
Oct 20 2026 12:42 PM	Morgan in the Fiction section is always so kind, courteous, knowledgeable, and personable. She gives great recommendations, and she is an awesome resource, especially if you love murder mysteries as I do. Truly a joy every time I come in and interact with her! I look forward to her next rec!	This is so great to read! Thank you and we are happy you had such a great experience and we look forward to seeing you again!

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